UX Research — How should you ask questions

Described some better ways to ask question to get precise answer

Photo by UX Indonesia on Unsplash

Asking questions is considared a major part of conducting effective UX research.

The questions you ask will determine the quality of the data you gather, and the insights you gain from the research. Here, I will try to explain some better practices for asking questions to get better understanding of your work.

Davia Travis (Managing director if userfocus) says,

It’s the process of UX research that matters, not the beauty of the final artifact.

Questions are the way to extract specific info within a conversation. So the first thing I choose to add ..

Open-Ended Questions

Open-ended questions allow participants to answer freely, without any constraints. These types of questions encourage participants to share their thoughts and feelings, which provide more detailed responses. It also help us to avoid leading participants towards a particular response.

For example, instead of asking “Do you think the website is easy to navigate?” you could ask “How would you describe your experience navigating the website?”

This way of questioning allows participants to share their thoughts on the website’s…